Ahhh, but I am jumping ahead in my story. As a refugee from AT&T Wireless I am a little touchy about customer service and dealing with reps on the phone. AT&T got on my last nerve so I used all my money that was on my account (except 15 cents!). They weren't getting any more than that! My phones were re-homed and I was finally free, or so I thought... To port my number from AT&T (yuk!) to Virgin I had to obtain my account number (not the phone number as I thought), a password, and find out if my account was still active. It was, I got the account number, and the password was finally obtained. You see, I talked to a lovely rep (who didn't pay attention) who said he would be glad to send the password to my phone. Yes, my phone that I had told him 3 times that I'd given away. Arrgh! Most companies, in my experience, when they hear someone is leaving their service because of dissatisfaction with their product say something like sorry you are not happy (or whatever), try to find out more, or try to entice you to stay. AT&T nah, they don't do that... just don't let the door hit you on the way out. In order to plug in my sim card & get the password I borrowed a phone. Finally, I think I am DONE with AT&T.
Now, I am ready to get my service going with Virgin Mobile. Or so I thought... The phone arrived and I tore into the packaging only to discover that the charger they sent is not the one that fits the phone I received. To the phone I went to get this taken care of and they send out another one. Yay... getting closer... or so I thought. That packaging goes flying only to discover I got a charger to a different make of cell phone. ARGH! Again to the phone to get this sorted out ... after an hour on the line and on hold the lady says I am going to get this sorted out for you but I am not going to make you wait on hold anymore. Hopefully she will call and say it is all set and your charger will be on the way! Here's to dreaming big ... and she will say I put a few other pressies in the box too (headset, etc.!).
At least the Virgin Mobile rep's have all apologized and whether they care or not I hung up the phone feeling like they cared about me as a customer. :) Hopefully things will be smooth sailing from here.
Now, I am ready to get my service going with Virgin Mobile. Or so I thought... The phone arrived and I tore into the packaging only to discover that the charger they sent is not the one that fits the phone I received. To the phone I went to get this taken care of and they send out another one. Yay... getting closer... or so I thought. That packaging goes flying only to discover I got a charger to a different make of cell phone. ARGH! Again to the phone to get this sorted out ... after an hour on the line and on hold the lady says I am going to get this sorted out for you but I am not going to make you wait on hold anymore. Hopefully she will call and say it is all set and your charger will be on the way! Here's to dreaming big ... and she will say I put a few other pressies in the box too (headset, etc.!).
At least the Virgin Mobile rep's have all apologized and whether they care or not I hung up the phone feeling like they cared about me as a customer. :) Hopefully things will be smooth sailing from here.
Update: Virgin Mobile called back and said the charger, the right one this time, should be on the way shortly!
Who knew such a small thing could be such a big pain?